My Flight Path
Throughout my career journey, I've identified unique educational and professional development opportunities to maximize ROI by carefully weighing invested time, cost, and overall impact while building on-the-job experience in high-impact compliance programs. Thank you for taking the time to learn more about my background, education, and credentials.
Education
Master of Science in Management and Leadership
Western Governors University
Completed degree program through JetBlue corporate partnership during Pandemic downtime from ACBSP-accredited, nonprofit university utilizing groundbreaking competency-based learning model endorsed by U.S. Secretary of Education, Bill Gates, and named one of Fast Company's Most Innovative Companies.
Bachelor of Science in Management
Cardinal Stritch University
Values-oriented curriculum at ACBSP-accredited, private, nonprofit university placed strong emphasis on ethical business leadership and community involvement, graduated with honors (cum laude) while maintaining a full-time career.
Certification
Certified Compliance and Ethics Professional (CCEP)
Society of Corporate Compliance and Ethics (SCCE)
Credential awarded to individuals who demonstrate knowledge and expertise in compliance and ethics. Candidates must pass an exam testing their understanding of compliance program management, legal and regulatory requirements, and ethical considerations in business. CCEP holders remain current on industry developments, best practices, and demonstrate a commitment to ethical behavior and compliance program management through ongoing professional development.
Work Experience
Director, Ethics & Integrity Management
TTEC Holdings, Inc.
Leads global Ethics & Integrity (ethics & compliance) program for multinational enterprise of over 65k employees in the customer experience industry. Responsible for shaping strategic direction of ethics and compliance initiatives. Ensures alignment with US DOJ ECCP criteria and enhancing the visibility and impact of program across organization. Manages reporting helpline, oversees triage and vendor relationships while conducting in-depth data analyst. Handles sensitive investigations into ethics allegations involving senior leadership. Reports to TTEC Audit Committee of the Board of Directors. Oversees compliance training and outreach efforts. Collaborates with Head of Fraud Risk Management and senior HR leadership on global initiatives. Maintains TTEC corporate policies and codes of conduct. Supports third-party due diligence process. Develops ethics risk assessment, conducts gap analysis and benchmarking exercises, and continually enhances program while supporting internal culture.
Denver, CO ● Remote ● 2023 - Present
Senior Manager, Ethics & Compliance Program
Workday
Responsible for assisting in the management of Workday's global ethics and compliance program, ensuring adherence to legal and regulatory requirements. Oversaw policy maintenance, training, and employee communication efforts to promote ethical behavior and awareness across the organization. Developed and executed monitoring strategies to identify and mitigate potential compliance issues. Collaborated with cross-functional teams and leadership to provide guidance and recommendations for ethical and compliant business practices.
Silicon Valley, CA (Pleasanton) ● Hybrid ● 2022 - 2022
Manager, Ethics & Compliance Training
Adobe
Managed the development and delivery of compliance training programs for a multinational technology company. Designed and facilitated training sessions on topics including code of conduct, anti-bribery, and conflicts of interest. Conducted assessments to measure training effectiveness and collaborated with cross-functional teams to ensure compliance with regulatory compliance.
Silicon Valley, CA (San Jose) ● Hybrid ● 2021 - 2022
Senior Analyst, Ethics & Compliance
JetBlue
Assisted in the development, implementation, and management of the company's ethics and compliance program, including creating policies and procedures, analyzing risk assessments, providing compliance training, and partnering with relevant stakeholders to investigate and resolve compliance issues. Worked closely with executives and key stakeholders to ensure program aligned with business objectives and regulatory requirements. Led development and implementation of the company's code of conduct and provided guidance and support to employees and business partners. Helped successfully build a comprehensive ethics and compliance program from the ground up, and demonstrated my expertise in compliance program management, risk assessment, and investigation and resolution of compliance issues. Experience in this role has helped prepare me for more senior-level leadership positions in ethics and compliance program management. My commitment to ongoing professional development and industry best practices demonstrates my dedication to ethical behavior and compliance program leadership.
New York, NY ● Hybrid ● 2018 - 2021
Analyst, Inflight Regulatory Standards
JetBlue
Analyzed and interpreted regulatory requirements related to inflight operations, and ensured compliance with applicable regulations. Worked collaboratively with cross-functional teams to develop and implement policies, procedures, and training programs to meet regulatory requirements. Conducted audits, risk assessments, and investigations to identify areas for improvement and mitigate risk. Maintained up-to-date knowledge of regulatory changes and industry best practices.
New York, NY ● On-Site ● 2015 - 2018
Specialist, Inflight Policy & Compliance
Compass Airlines
Managed and ensured compliance with regulatory requirements, company policies, and procedures related to inflight operations. Provided guidance and support to inflight personnel on policy and compliance matters and conducted audits and inspections to identify and address any areas of non-compliance. Collaborated with cross-functional teams including vendors and union and corporate leadership to develop and implement new policies and procedures to improve overall compliance and performance.
Minneapolis, MN ● On-Site ● 2015 - 2015
Instructor / Curriculum Developer
Compass Airlines
Developed and delivered training programs for airline crewmembers ensuring compliance with FAA regulations and company policies. Created and maintained training materials and collaborated with subject matter experts to develop effective curriculum. Demonstrated strong communication and instructional skills, delivering engaging and effective training to diverse group of learners.
Minneapolis, MN ● On-Site ● 2014-2015
Inflight Crewmember / Flight Attendant
Compass Airlines
Ensured a comfortable and enjoyable experience for customers while maintaining safety and security compliance in highly regulated frontline role. Assisted crew and customers in emergency situations and was recognized for large volume of positive customer and leader feedback.
Minneapolis, MN ● On-Site ● 2012-2014
Assistant to Chief Financial Officer (CFO)
Community Bank Corporation
Supported CFO with financial analysis and regulatory compliance reporting. Managed projects including system implementations and process improvements to streamline operations and increase efficiency.
Chaska, MN ● On-Site ● 2011-2012